Welcome to CraveChina. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of our products. By accessing our site, you agree to be bound by these Terms.
1. General Conditions
- Eligibility: By agreeing to these Terms, you represent that you are at least the age of majority in your country or province of residence.
- Service Refusal: We reserve the right to refuse service to anyone for any reason at any time.
2. Products and Food Safety
- Product Description: We strive to be as accurate as possible with our “Ready-to-Cook” meal descriptions. However, images are for illustrative purposes.
- Allergens: It is the customer’s responsibility to read the ingredient list and allergen warnings provided on each product page. CraveChina is not liable for adverse reactions to ingredients not disclosed if they are part of the standard recipe.
- Storage: Customers must follow the storage instructions (e.g., refrigeration/freezing) immediately upon delivery. We are not responsible for spoilage due to improper handling after delivery.
3. Pricing and Payments
- Currency: Prices are displayed in [Your Base Currency, e.g., EUR/USD].
- Payment Methods: We accept standard Credit/Debit cards and USDT (Tether) via our secure gateway.
- Cryptocurrency Policy: Payments made via USDT are subject to real-time exchange rates. Once a blockchain transaction is confirmed, it is non-reversible. Customers are responsible for ensuring the correct wallet address is used.
4. Shipping and International Delivery
- Customs and Duties: For international orders (outside China), the recipient is the importer of record and must comply with all laws and regulations of the destination country. Custom duties or import taxes are the responsibility of the customer.
- Shipping Policy: We aim for rapid delivery to maintain food freshness. However, we are not liable for delays caused by customs clearance or local postal services.
5. Refunds and Returns
- Perishable Goods Policy: Due to the perishable nature of our products, we do not accept returns.
- Damaged Goods: If your order arrives damaged or spoiled due to a logistics failure, please contact us within 24 hours of receipt with photographic evidence for a refund or replacement.
6. Limitation of Liability
CraveChina shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or the inability to use our website.
7. Privacy and Data Protection
Your submission of personal information is governed by our Privacy Policy, which is compliant with the GDPR (General Data Protection Regulation) for our European customers.